HiMyPet

退款政策

最后更新：2026 年 7 月 18 日

HiMyPet 销售客户端永久授权和个性化数字内容包，均为一次性付费，不是订阅。由于定制内容需要人工制作，退款资格会根据退款原因和订单制作进度确定。本政策不限制适用法律赋予你的消费者权利。

如何申请退款

请使用订单邮箱发送邮件至 foxinfoxiang@gmail.com，并提供订单号、购买版本和退款原因。涉及软件或激活问题时，请一并提供错误截图和 macOS、Mac 芯片型号等必要排查信息。

可以退款的情况

以下情况经核实后可获得全额退款：

制作进度与定制内容

如果订单尚未开始制作，你可以申请退款。个性化内容制作开始后，除上述重复付款、无法交付、无法激活、受支持设备上软件无法正常运行或适用法律另有要求外，通常不提供退款。

如果交付的定制内容存在明显缺失、损坏或与订单要求不符，请在收到交付内容后 7 天内联系我们。我们会优先提供修正或重新交付；如果无法在合理时间内解决，可提供退款。

电脑兼容性

HiMyPet 需要 macOS 11 Big Sur 或更高版本，并且仅支持 Apple Silicon（M1、M2、M3、M4 及后续芯片）。不支持 Intel Mac、Windows、iPhone、iPad 或 Android。请在购买前确认设备兼容性。对于购买前已明确披露的不兼容设备，通常不因客户电脑不兼容提供退款；如果网站的兼容性说明有误，或软件在符合上述要求的设备上仍无法正常运行，则适用本政策中的退款条件。

审核和退款时间

我们通常会在收到完整申请后的 3 个工作日内完成审核或联系你补充信息。退款获批后，我们通常会在 5 个工作日内通过原付款方式提交退款。退款不能转至其他银行卡、账户或 PayPal 账户。

退款提交后，银行或支付机构通常还需要 5 至 10 个工作日将款项记入你的账户；具体到账时间由发卡行、银行、所在国家或地区决定。

退款后的授权

退款获批后，与该订单关联的授权码将被撤销并失效，你必须停止使用相应软件和定制内容。已经交付的数字文件不再获得更新、重新下载、重新激活或技术支持。

拒付

在向银行或支付机构发起拒付前，请先联系我们处理问题。未经处理的拒付可能导致相关授权码在争议处理期间暂停。

Refund Policy

Last updated: July 18, 2026

HiMyPet sells perpetual client licenses and personalized digital content packs as one-time purchases, not subscriptions. Because custom content is manually produced, refund eligibility depends on the reason for the request and the production status of the order. This policy does not limit any consumer rights available under applicable law.

How to request a refund

Email foxinfoxiang@gmail.com from the email address used for your order and include your order number, purchased edition, and reason for the request. For software or activation issues, include screenshots of the error and the macOS version and Mac chip model needed for troubleshooting.

Eligible refund situations

A full refund is available after verification when:

Production status and custom content

You may request a refund before production begins. Once personalized production has started, refunds are generally unavailable except for duplicate payment, inability to deliver, unresolved activation failure, unresolved software failure on a supported device, requirements of applicable law, or the other eligible situations stated above.

If delivered custom content is clearly missing, corrupted, or materially inconsistent with the order requirements, contact us within 7 days after delivery. We will first offer a correction or redelivery. If we cannot resolve the issue within a reasonable time, a refund may be provided.

Computer compatibility

HiMyPet requires macOS 11 Big Sur or later and supports Apple Silicon Macs only (M1, M2, M3, M4, and later chips). Intel Macs, Windows, iPhone, iPad, and Android are not supported. Please verify compatibility before purchasing. We generally do not refund purchases solely because a customer's computer falls within a limitation clearly disclosed before purchase. Refund eligibility applies if our compatibility statement was inaccurate or the software still fails on a device that meets the stated requirements.

Review and refund timing

We normally review a complete request within 3 business days or contact you for additional information. If approved, we normally submit the refund to the original payment method within 5 business days. Refunds cannot be redirected to a different card, account, or PayPal account.

After submission, banks and payment providers typically require an additional 5 to 10 business days to post the funds. The exact timing depends on the card issuer, bank, and country or region.

License status after a refund

Once a refund is approved, every license key associated with the refunded order will be revoked and will stop working. You must stop using the applicable software and custom content. Delivered digital files will no longer be eligible for updates, redownload, reactivation, or technical support.

Chargebacks

Please contact us before opening a chargeback with your bank or payment provider. An unresolved chargeback may cause the associated license key to be suspended while the dispute is reviewed.